These terms explain how booking a job and buying from the shop work. They are written in plain English and do not affect your statutory rights.
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Last updated 1 October 2026
You book a fixed-price job online and choose a start time from our opening hours, Monday to Friday 8am to 6pm, Saturday 8am to 1pm. We ask for 24 hours' notice so we can plan the day.
The price covers labour for the job as described on its page, the standard fittings named there, testing and tidying up. All prices include VAT.
If we find something bigger once we are there, we explain it and quote before doing any more. Extra work is paid separately only if you agree to the quote.
Pay by card or bank transfer when you book. Bank transfer details come by email. Prices include VAT.
Move or cancel from your account or by phone at any time. Please give 24 hours' notice so we can offer the time to someone else. There is no cancellation fee and you get a full refund.
If we cannot make the booking, we tell you as soon as we can, refund you in full and offer another time.
We put right our own workmanship if something we did fails. Parts carry their maker's warranty, and we will help you with a claim.
Shop items are dispatched within two working days. Royal Mail Tracked 48 is £3.95 for 2 to 3 working days, Royal Mail Tracked 24 is £5.95 for 1 to 2 working days, and delivery is free on shop orders over £40.
You can return unused items in their packaging within 30 days, with alarms unopened. Faulty items are replaced or refunded. We pay return postage only when the item is faulty.
Callout gift cards are emailed and work for any job or anything in the shop. They cannot be exchanged for cash.
Email hello@callout-repairs.co.uk or call the office on 0161 496 0420. We reply within five working days.