Call our emergency line. If an engineer is free, we tell you when we can come. If not, we say so straight away.
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Charged by the job or quoted on the phone before we set off. We never promise an arrival time we cannot keep.
Turn off the stopcock, usually under the kitchen sink. Catch drips and move electrics away from water.
If the trip switch will not stay on, leave it off and unplug everything on that circuit.
If you smell gas, leave the property and call the National Gas Emergency number on 0800 111 999. Do not use switches. We are not the gas emergency service.
A leak and power cut kit in a navy pouch, so you can turn off the water and power while you wait.
Most jobs can wait for a booked start time, at a fixed price. See the price list and pick a time that suits you.
